Delivery
Getting new equipment into a busy commercial kitchen shouldn't disrupt your service. As market leaders, Foster and Gamko operate a strict ‘right first time’ objective, ensuring the safe, smooth, and timely delivery of your refrigeration.
Our free standard delivery
Our standard delivery service is completely free. We usually deliver between 8am and 5pm, Monday to Friday.
We don't just drop your equipment on the pavement. Our standard delivery includes an 18-tonne lorry (approximately the size of a double-decker bus) equipped with a tail lift, a stair walker, and a dedicated two-person crew. We will always try to get your product safely over the threshold and to a covered point of your choosing within your building.
To keep you in the loop, we will phone you on the morning of your delivery to confirm our estimated time of arrival.
SOS free next-day delivery
When a critical piece of equipment fails, you cannot afford to wait weeks for a replacement. To keep your kitchen moving and protect your valuable stock, we offer an SOS free next-day delivery service on our most popular models.
Order before our daily cut-off, and we will get your new refrigeration to you the very next working day—completely free of charge, keeping your downtime to an absolute minimum.
Additional delivery and installation services
If you need a bit of extra help or require delivery outside of standard hours, we offer a range of premium services:
Out of hours
delivery
If a mid-week delivery disrupts your service, get in touch to discuss our flexible out-of-hours options.
Installation
& setup
Let our experts handle the setup so your equipment is perfectly calibrated and ready for service immediately.
Old equipment collection
Struggling to figure out what to do with an old fridge? For a small charge, we can collect and safely dispose of it, clearing the way for your new refrigeration.
Preparing for a smooth delivery
To guarantee your delivery goes off without a hitch and to avoid any failed delivery attempts, we will need the following information when arranging your order:
- Contact details for the person expecting the delivery on the day.
- Contact details for the dealer who placed the order (in case we cannot reach the site directly).
- Confirmation of clear access to the site and your preferred delivery date.
- Confirmation if you require us to collect an old product at the time of delivery.
To ensure your premises are ready for our 18-tonne vehicle and two-person crew, please review our site survey guide.
Delivery terms and conditions
Location
UK Mainland:
England & Wales.
Scotland (excludes next day service.)
Delivery to highlands & islands £POA Northern Ireland & Republic of Ireland £POA
Delivery Leadtime
2-5 working days from time of order
If delivery is required in 2 working days, orders must be received before 1pm.
(Scotland: 3-7 working days from time of order)
Timeframe
Delivery 8am-5pm Monday to Friday
Standard delivery is an 18-tonne lorry. All delivery vehicles are equipped with a two-man crew, tail lift and stair-walker. Product(s) will be delivered & placed over the threshold where possible. This is based on ground floor site with clear access (between road and dealer premises/customer site e.g. no double lines, no vehicle restrictions etc. and no steps or stairs, no obstacles or insufficiently wide or tall doorways). Product must be located without additional equipment or site modifications. The time taken to expedite the delivery should take no more than 30 minutes from arriving at site, any longer due to site restrictions/delays could result in an aborted delivery and associated charges being applied.
It is your responsibility to ensure we are made aware of any delivery restrictions prior to undertaking the delivery and these issues may include, but are not limited to, access to the location (low bridges/tight streets) and site access (building site, uneven ground, steps into the building, double yellow lines). Please check that route through building is sufficient for the dimensions of the product being delivered. The contact details provided should be for persons that are on site or have full understanding of the external and internal constraints at the intended delivery location. Aborted charges will be made if delivery is not possible due to access, site or other restrictions previously not identified.
All products will be shipped on pallets, however these will be removed on delivery for all products supplied with pre-fitted castors, unless listed below. This includes: XTRA, Slimline, blast chillers, undercounters, FlexDrawer, low level counters, heated cabinets, and selected G3. This excludes: Above cabinets fitted with legs/levelling bolts (incl. remotes), all Modular products, Roll-ins, Prep Stations, Pan Chillers, Ice Machines, all Gamko products, Chest Freezers, Thaw cabinets, Fish cabinets, Dual Temperature cabinets, Bakery cabinets and Multidecks/Display.
Delivery services (excluding installation) will aim to get the cabinets over the threshold and/or to a covered point in the building of choice (not the point of installation) provided there is clear and level hard surface access. This does not include negotiating stairs or other obstructions. Services provided subject to product and transport availability.
Full SOS terms and conditions can be found here. Please contact us for details of installation services pricing.
Location
Timed Delivery
UK Mainland:
England & Wales.
(Scotland & Scottish highlands & islands £POA)
Delivery lead time
As per standard lead times.
Timeframe
Delivery 8am-5pm Monday to Friday. Please allow +/- 45 minutes of specified time. Timed requests relate to vehicle arrival. Any specified time within 8am-5pm window is chargeable. Out of hours and weekend timed deliveries available as £POA.
Location
UK Mainland:
England & Wales.
(Scotland & Scottish highlands & islands £POA)
Delivery lead time
As per standard lead times.
Timeframe
Delivery 8am-5pm Monday to Friday
Please check that route through building is sufficient for the dimensions of the product being delivered. Installation services based on ground floor site with clear access to the final installation position: no steps or stairs (unless stated as non ground floor as specified above), no obstacles e.g. insufficiently wide or tall doorways, and product can be located without additional equipment or site modifications. Includes unpacking, removal of packaging, placement, installation of fittings, connection by 3 pin plug to a standard 230v supply within 2 metres and start up at the time of delivery. No electrical or plumbing work included. Installation & set to work deliveries not available on any 16/20 amp 1 phase and 3 phase products requiring electrical work, or any products requiring plumbing.
Location
UK Mainland:
England & Wales.
(Scotland & Scottish highlands & islands £POA)
Delivery lead time
As per standard lead times.
Timeframe
Delivery 8am-5pm Monday to Friday. Please allow +/- 45 minutes of specified time. Timed requests relate to vehicle arrival. Any specified time within 8am-5pm window is chargeable. Out of hours and weekend timed deliveries available as £POA.
Please check that route through building is sufficient for the dimensions of the product being delivered. Installation services based on ground floor site with clear access to the final installation position: no steps or stairs (unless stated as non ground floor as specified above), no obstacles e.g. insufficiently wide or tall doorways, and product can be located without additional equipment or site modifications. Includes unpacking, removal of packaging, placement, installation of fittings, connection by 3 pin plug to a standard 230v supply within 2 metres and start up at the time of delivery. No electrical or plumbing work included. Installation & set to work deliveries not available on any 16/20 amp 1 phase and 3 phase products requiring electrical work, or any products requiring plumbing.
Location
UK Mainland:
England & Wales.
(Scotland & Scottish highlands & islands £POA)
Delivery lead time
As per standard lead times.
Timeframe
Delivery 8am-5pm Monday to Friday
We classify a non-standard delivery as a delivery which requires additional support - for example, specialist equipment or more than a two person crew. If you are not sure whether your needs are non-standard, please get in touch to discuss it with us!
Location
UK Mainland:
England & Wales.
(Scotland & Scottish highlands & islands £POA)
Collection lead time
As per standard lead times.
Timeframe
Delivery 8am-5pm Monday to Friday
Transport of old product whilst delivering new product in line with the WEEE Directive. Product being collected must be the same size as replacement, and be located on the ground floor with clear access, otherwise additional charges will apply. Product will be collected and then later assessed by Foster. Please contact us for further information. Products must be disconnected, clean and empty and in a safe condition at time of collection. Collection with tail lift, from a suitable point on customer's premises - based on ground floor site with clear access (between road and dealer premises/customer site e.g. no double lines, no vehicle restrictions etc. and no steps or stairs, no obstacles or insufficiently wide or tall doorways). Product can be located without additional equipment or site modifications.
For aborted services a recovery of distribution a £250 minimum charge applies. Postponement or cancellation of delivery and collection, or installation services may result in a cancellation charge. Re-arranged services will be priced on application. Charges will be applied if cancellation is made within 2 working days before a requested date.
Location
UK Mainland:
England & Wales.
(Scotland & Scottish highlands & islands £POA)
Applies to restricted access for products, special delivery vehicles eg. where access is restricted needing 7.5 tonne or smaller vehicle, deliveries outside standard delivery times, weekends or Bank Holidays, same day delivery. If you are unsure as to what delivery services your site requires, please call us to discuss.