Sales and marketing

Our sales and marketing teams strive for excellence every day, through creative campaigns, relationship building and open communication with customers. As the Refrigeration Experts, are teams are on hand to support customers with application advice, product training, and marketing support.

Areas:

• Regional Business Managers
• Customer Action Team
• Marketing
• Product Management
• Key Account Managers

Have you seen our immersive showroom? [link to showroom]

Engineering

Our award-winning products are designed, developed and tested by our team of fantastic engineers. Working closely with all departments, the team are integral.

Areas:

• Research and Development
• Design engineering
• Quality engineering

Business operations

Without the business operations teams, we wouldn’t be able to function. Our people are our best asset, and as an ITW company, we focus on strategic sourcing.

Areas:

• HR
• Strategic purchasing
• IT
• Finance and accounts

Aftersales

Aftersales isn’t an afterthought for us. Our customers don’t stop being important to us once they’ve purchased the product. The aftersales department, made up of spares and service teams is on hand to give technical training, service advice and parts are available to order 24/7 with our handy website.

Areas:

• Customer service
• Technical documentation
• Technical training
• Spare parts

Production

We build products from scratch at our manufacturing facility in King’s Lynn, Norfolk. Our teams are trained and upskilled to produce the award-winning refrigeration, and they carry out quality and safety inspections.

Areas:

• Assembly
• Sheet metal
• Packing

Product Design Engineer

Foster Refrigerator is a major designer & manufacturer of commercial refrigeration products. Due to new product requirements, the engineering team currently requires the appointment of an additional Product Design Engineer.

The Product Design Engineer will support the design of each product including all associated 2D and 3D CAD.

Duties and Responsibilities

• Responsible for product design using Solidworks (Other 3D skills / experience i.e. Pro-E will be acceptable, as Solidworks training will be given as appropriate)
• Project management of new product introduction (NPI)
• Continuous improvement and quality performance of existing products
• Ensure design solutions optimise process capability and capacity
• Customer support throughout the product life regarding new applications and in use performance
• Identification, assessment and implementation of new technology or methodologies

DFMA

• Manage DFM/DFA activities involving relevant departments and suppliers
• Contribute both project engineering and electro/mechanical design experience, taking products from initial
• client specifications through to manufacturing drawings including bill of materials
• Work closely with Sales, Marketing and Manufacturing at feasibility stage
• Detailed checking of all data / product test information

Skills & Qualifications

• HND/Degree qualification in Design or Engineering discipline
• Use of Solidworks CAD and PDM and general IT systems and packages
• Good industrial experience (including placement experience) within product design
• Conversant with project management processes including, Design brief, Feasibility, PPR, Release
• Able to contribute to product developments with an innovative, creative and practical mindset
• An awareness of environmental and legal legislation
• Timekeeping – working to tight deadlines
• Good communications skills - Involvement will be both as team leader and team member

Experience

• Experience of product design in low to medium volume manufacturing
• Design of metal fabrications, plastic moulding and product assembly
• Prior experience with electrical and refrigeration design would be an advantage

If you are ready to make a difference, please email hr@foster-gamko.com.

Electro-Mechanical Engineer

To provide the key skills and experience required for the successful design, specification, implementation and on-going support of all electromechanical; elements and practices associated with commercial refrigeration equipment. The role encompasses the production of supporting documentation, provision of training and business support activities.

Duties and Responsibilities

• Development of connected services to further the company’s strategy of interconnecting products withing refrigeration and the wider ITW portfolio of products.
• Production of detailed and outline specifications, wiring diagrams, schematics, work instructions and related documentation.
• Accurate production of detailed technical reports and test analysis and conformity records.
• Provision of training, briefings and presentations for staff, management and customers.
• Providing customer support for bot internal and external departments.
• Conception and realisation of defined and innovative test methods and procedures providing class leading results and products.
• Interpret, apply and document relevant standards and legislation.
• Application of electrical and electronic solutions.
• Any other general duties within the capability of the post holder, as agreed with line manager.

Skills & Qualifications

• Formally qualified to HND level or higher in an electrically biased discipline.
• High levels of attention to detail, precision and accuracy.
• Good verbal and written communication across all levels.
• IT literate with experience of working with office platforms and knowledge Solidworks or other CAD system.
• Innovative and forward thinking with the ability to problem solve.
• Excellent time keeping when working to deadlines.

Essential Knowledge, Experience & Abilities:

• Practical hands-on experience of domestic and international electrical supply practices and configurations.
• Experience of design and development of electronic and electromechanical products and connected services working as part of a wider engineering group.
• Able to work within a team effectively and efficiently.

Desirable:

• Completion of an Electro-Mechanical Apprenticeship

If you are ready to make a difference, please email hr@foster-gamko.com.

CAT Team Support/Sales Coordinator

Primary role to communicate with customers informing of pre delivery details, logging all relevant information to ensure delivery runs as scheduled ensuring customer satisfaction.

To support and assist customers, dealers, consultants and the Foster and Gamko field sales personnel in the UK market. Focus to be on ensuring all necessary office based administration and support is provided for the UK commercial business and to work with colleagues to ensure a satisfactory level of customer service is provided to all Foster and Gamko customers.

Duties and Responsibilities

• Contact customers with pre delivery information to provide details of date and time of delivery within agreed timescales.
• Ensure all relevant information is gained from the customer regarding access to site as part of the pre delivery checks.
• Ensure NAV is updated accurately in a timely manner to ensure delivery instructions may be released to appropriate timescales.
• Ensure all stakeholders are kept up to date at all times regarding any information that may impact the delivery
• Ensure any relevant processes are followed as directed.
• Sales order entry
• Dealing with all telephone and email enquiries (stock availability, checking orders, product selection assistance and supporting or re-directing any technical enquiries)
• Raising returns and associated credit notes
• Administration support on customer portals
• Provide general admin support to the CAT team as directed.

Skills & Qualifications

• Thorough with good attention to detail
• Able to work both in a team and independently in a very busy office environment
• Flexible, adaptable, and self-reliant
• Organised – self motivated
• IT literate with good knowledge of Excel & Word
• Ability to work to agreed timescales
• Able to work and follow agreed work processes to ensure quality of service

Essential Knowledge Experience & Abilities:

• Experience in a business-to-business environment
• Commercial orientation towards customers and organizational awareness internally

Desirable:

• NAV experience is preferred

If you are ready to make a difference, please email hr@foster-gamko.com.

6 month temporary contract

Admin Support – Accounts Receivable

Within in this role the candidate will be offering admin support to the credit control/accounts receivable section with various roles including  but not limited to answering emails, raising credits, updating files, allocating some payments.

Duties and Responsibilities

• Raising Credit Notes
• Answering Emails
• Updating Files
• Updating Customer Accounts

Skills & Qualifications

• A good working knowledge of excel and word
• Experience in outlook and other computer programmes
• Must be computer literate
• Must be numerate

Essential Knowledge Experience & Abilities:

• Accuracy and attention to detail
• Good verbal and written communication skill
• Good interpersonal skills and able to work within a team and individually
• Organised, flexible and able to meet deadlines
• Methodical and organised approach to work

If you are ready to make a difference, please email hr@foster-gamko.com.

Regional Business Co-ordinator 

Duties and Responsibilities:

Regional marketing support

Maintain existing and develop new relationships with customers and end users, communicating via marketing initiatives and programmes. Such activities would include:

• Maintain customer databases to ensure accuracy, reliability and completeness and to ready end user comms by supporting CRM and Caterlyst projects
• Provide sales and marketing support for dealer channel via key groups and initiatives (e.g. CEDABOND)
• Support regional sales during programme deliveries on related tasks i.e. sending literature (physical & digital), flyers, picking up ‘20’ dealer activity etc.
• Support the administration of regional events incl. dealer training, promoting the event, coordinating attendees and event activities

Regional sales support

From the generation of leads via marketing programmes and telesales activity, execute the follow up by raising quotes and further developing relationships with regional customers. Such activities would include:

• Raise regional equipment quotes within Foster ERP system (incl. public sector)
• Drive the increase of quote conversion by following up quotes once issued for Foster and Gamko customers, developing strong level of rapport and trust
• Upselling programme; working with Commercial Marketing Executive, identify ways of utilising upselling opportunities within the commercial functions to increase the value of generated quotes
• Drive B Grade equipment sale opportunities by identifying targets, managing relationships and effectively communicating
• Identify opportunities within the aftersales offering to grow customer uptake of valuable services including extended warranty and service packages
• Support projects to share gain existing the franchisee market
• Continuous building and enrichment of franchisee database to drive targeted sales, telesales & marketing campaigns

In addition to the above there is the requirement to carry out other general duties, within the capability of the post holder, as agreed with the Commercial Marketing Executive and Commercial Marketing Manager.

Essential Knowledge, Skills, Experience & Abilities:

• Enthusiastic well-rounded individual, able to communicate effectively in both written and verbal forms with a variety of internal and external stakeholders
• Able to operate efficiently in a dynamic and fast-moving environment
• Excellent command of English with accompanying Microsoft Office (Word, Excel & Outlook etc) skills
• Must have a keen eye for detail
• Able to work independently, but also as part of a larger team

Desirable:

• 2+ years experience ideally in a B2B environment
• Experience with NAV ERP and CRM platform
• Willing to consider full time/part time applicants

If you are ready to make a difference, please email hr@foster-gamko.com.