Our success is built on the passion of our people

Would you like to join the world’s most innovative commercial refrigeration manufacturer?
We are a unique team, connected by the same pillars.

Work with ITW

Foster and Gamko are part of ITW's Food Equipment Group. As a Fortune 200 company, ITW is committed to investing in our people and aim to support our colleagues in their development and long-term career growth.

Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together.

We are a unique team, connected by the same pillars.

someone presents in a business meeting

Experience

Sales, marketing, finance, production, installation, service, maintenance and spare parts for both brands: all your refrigeration needs available in a one-stop shop, delivering a higher level of pre and post sales service to our customers

kitchen layout

Expertise

Cutting edge technology and investment is shared across Foster and Gamko, benefitting both the product range and the way in which our business can exceed customer requirements in new ways

kitchen layout

Excellence

We know refrigeration better than anyone else: the combined extensive heritage of two market leaders, with our parent company ITW, drives accelerated technical learning, producing improved quality and reliability for our customers where it matters

Our divisions

At Foster and Gamko, we work best when each department works seamlessly with the next. As an ITW company, we have a culture of entrepreneurship which means that every member of the team is empowered to make decisions and have responsibilities.

Sales and marketing

Our sales and marketing teams strive for excellence every day, through creative campaigns, relationship building and open communication with customers. As the Refrigeration Experts, are teams are on hand to support customers with application advice, product training, and marketing support.

Areas:

  • Regional Business Managers
  • Customer Action Team
  • Marketing
  • Product Management
  • Key Account Managers

Have you seen our immersive showroom?

Engineering

Our award-winning products are designed, developed and tested by our team of fantastic engineers. Working closely with all departments, the team are integral.

Areas:

  • Research and Development
  • Design engineering
  • Quality engineering

Business operations

Without the business operations teams, we wouldn’t be able to function. Our people are our best asset, and as an ITW company, we focus on strategic sourcing.

Areas:

  • HR
  • Strategic purchasing
  • IT
  • Finance and accounts

Aftersales

Aftersales isn’t an afterthought for us. Our customers don’t stop being important to us once they’ve purchased the product. The aftersales department, made up of spares and service teams is on hand to give technical training, service advice and parts are available to order 24/7 with our handy website.

Areas:

  • Customer service
  • Technical documentation
  • Technical training
  • Spare parts

Production

We build products from scratch at our manufacturing facility in King’s Lynn, Norfolk. Our teams are trained and upskilled to produce the award-winning refrigeration, and they carry out quality and safety inspections.

Areas:

  • Assembly
  • Sheet metal
  • Packing

Gareth Hunt,
Senior Product Manager

I started at Foster almost 15 years ago as a CAD designer in the Engineering department. I was given more responsibility across new product development (NPD) projects before managing the full engineering NPD process for customer specific products.

From there I focused on our click and collect project, managing the design over several generations of customer specific designs.

Now I use my detailed knowledge of the Foster portfolio in the Marketing department as the Senior Product Manager and I have not looked back since! My role allows me to be the voice of the customer throughout our product design process. The Foster portfolio is vast, and it’s my job to ensure all our products are up to scratch, while providing technical expertise to the wider team.

Foster has given me the opportunity to develop and grow in a safe place. Not only have I undertaken leadership training through Foster, but they also sponsored my MSc in technology management.

The best thing about Foster is that they recognise the hard work we put in and show how appreciative they are. I am surrounded by a great team and get real satisfaction from making a difference to the future of Foster.

Gareth Hunt

Current Vacancies

Join our team!

Plant Manager

Job description

Primary role is to manage the cost efficient and timely manufacture of products and spares.

Duties and Responsibilities

  • Responsible for the entire Plant product manufacturing operation.
  • Identify and implement improvements in working practices and utilise modern manufacturing philosophies, techniques and systems that will optimise productivity, cost, quality and output.
  • Interface with other departments to create efficiencies with quality and delivery and to develop a strong team with a positive attitude within the manufacturing function.
  • Apply ITW principles e.g. Trade Focus, Market Rate Demand, Product Line Simplification (PLS), 80:20 everything
  • Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.

Production

  • Active involvement in all weekly Comms meetings – and provided info for Exec meetings
  • Manage the day to day running of the factory unit.
  • Produce and maintain a production plan ensuring all sales orders and key stock levels are serviced. Ensure that productivity performance targets and quality performance targets are met/exceeded.
  • Review and monitor the production plan to ensure lead times are maintained or improved.
  • Ensure production/cost efficiencies are monitored and controlled and to reduce costs where possible.
  • Ensure that the Company’s Stock replenishment/Kanban system reflects current production capabilities and results in efficient purchasing and inventory management.
  • Review current methods of manufacture and to recommend and implement cost reduction and production efficiency improvements where necessary.
  • Manage and develop both quality and health and safety systems

Staff Recruitment & Training

  • Continued development of Line Leaders within areas of responsibility
  • Improve the quality of production staff through training and or recruitment.
  • Manage overtime and recruitment of temp’s to ensure targets are met
  • Review current staff levels and shifts patterns and identify and implement changes where necessary.
  • Formulate and implement a formal staff training programme for all key areas of production.
  • Monitor/control labour costs in line with the budgetary limits.
  • Manage, motivate and empower Line Leaders and operators using;
  • Regular communication
  • Performance appraisals
  • Identifying training requirements
  • Control of planned and unplanned absence
  • Encourage ownership
  • Provide clear focus/mission for team members
  • Participative style of involvement
  • Team building

Production & Information Systems

  • Identify and implement improvements to current production methods, equipment and layouts
  • Formulate and implement an effective management information system to improve the decision making process within the production unit.
  • Monitor/control expenses in line with budgets.
  • Control raw materials by:
  • Minimising stocks
  • Monitoring quality and scrap – continually improve
  • Timely ordering where appropriate
  • Liaison with suppliers where appropriate

Knowledge, Skills and Abilities

Must be able to demonstrate proven ability and experience in;

A) Production Management

  • Ensure that production / productivity targets are not only continuously achieved but also exceeded.
  • Ensure that the quality standards and cost levels are adhered to in achieving the targets.
  • Reduce WIP and Waste
  • Ensure that the latest Manufacturing Tools are deployed for maximum efficiency. Experience in implementing systems (e.g. LEAN, (Layout, Kanban, Faxban) SPC, SIX SIGMA, TAGUCCI, KAIZAN etc) is essential.
  • Ensure that the staff are managed appropriately giving regard to motivation, staff welfare, training, guidance and encouragement.
  • Ensure that the plant layout and support system are producing to full capacity.

B) Production Information

  • Ensure that all records are maintained in proper manner and information is up to date.
  • Implement and improve existing information systems for production control, stores, costing etc.
  • Provide regular information to senior Management in the way of a report, or presentation.
  • Keep abreast of technical developments within the industry and /or company.

C) Other Qualities

  • Effectively communicate ideas and information, to liase at all levels with other functions, customers, suppliers and certain professional bodies (e.g., Health & Safety, Quality etc).
  • Approach problems in an analytical manner. To promote a proactive approach to problem solving (prevention).
  • Have a hands-on management style along with excellent organised and focused approach.

QUALIFICATIONS:

Minimum of HNC or equivalent in Mechanical, Electronic, Electrical or Production Engineering. An experienced graduate is considered most likely to fill the requirement

OR

Previous Plant Management experience – demonstrating continual CQD improvement. A manufacturing and professional background with a strong track record of implementing change and improvement.

  • Experience in volume and small batch production in a semi automated and manual environment.
  • Ability to implement continuous improvement, people development and a positive culture.
  • Proven strong man-management capabilities.
  • Ability to communicate at all levels within the Company.
  • In depth knowledge of a range of manufacturing techniques.
  • Proven commercial acumen.

And any other general duties, within the capability of the post holder, as agreed with the Departmental Manager.

Security Awareness and Data Protection training will be mandatory to comply with the General Data Protection Regulations and associated competency standards.

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.

If you are ready to join The Refrigeration Experts please email hr@foster-gamko.com

Job Purpose:

To register service calls and deal with customer queries, allocate work to engineers, answer telephone calls from customers and dealers. Process all call related documentation and general office administration.

 Duties and Resonsibilities - Administration bias

  • Cost and complete engineers worksheet on completion of service call.
  • Process incoming invoices – checking rates/Warranty
  • Raising invoices for chargeable work
  • Checking Monitors
  • Assisting with Accrual
  • Supporting Call Handlers
  • Recovery of chargeable warranty costs
  • Cross charging costs where appropriate
  • Update on a daily basis customer portals with invoice information
  • Adding engineer’s worksheets to Siclops

Duties and Responsibilities - Call handling bias

  • Register service calls/emails
  • Allocate and distribute fosters engineers work.
  • Allocate service calls to service partners.
  • Cost and complete engineers worksheet on completion of service call.
  • Update on a daily basis customer Portals
  • Order parts and issue quotes for repair work
  • Confirming parts on site
  • Checking all monitors
  • Calling sites to arrange access/check details
  • Issuing Risk and Method statements
  • Calling sites to arrange access/check details
  • Checking Engineers Schedules to ensure they have work

Knowledge, skills and abilities

  • Telephone and communication skills
  • Foster Product/Component knowledge
  • Keyboard skills – quick and accurate
  • Office packages
  • Organised – Self motivated
  • Able to work in a team in a very busy office environment

 Ready to take the next step? Email hr@foster-gamko.com